NET, IAS, State-SET (KSET, WBSET, MPSET, etc.), GATE, CUET, Olympiads etc.: Operations Management Controls
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Eight functions that are the responsibility of operations management:
- Computer operations: Controls over computer operations govern the activities that support the day-to-day execution of either test or production systems and 3 types of controls must exist:
- those that prescribe the functions that either human operators or AOF must perform
- those that prescribe how jobs are to be scheduled on the hardware/software platform
- those that prescribe how hardware is to be maintained in good operating order
- Communications network protocol: Network operations govern the activities of wide area and local area networks
- Data preparation and entry: Data preparation and data entry facilities should be designed to promote speed and accuracy and to maintain the well-being of keyboard operators
- Production control: Performs 5 major functions:
- receipt and dispatch of input and output
- job scheduling
- management of service-level agreements with users
- transfer pricing/chargeout control
- acquisition of computer consumables
- File library: Management of an organization՚s machine-readable storage media and performs 4 functions:
- ensuring that removable storage media are stored securely in a clean environment
- ensuring that storage media are used only for authorized purposes
- maintaining storage media in good working order
- locating storage media appropriately at either on-site or off-site facilities
- Documentation and program library: Maintaining the documentation needed to support computer operations and managing the inventory of acquired or licensed software
- Help desk/technical support: Main responsibilities:
- assisting end users to employ end-user hardware and software
- providing technical support for production systems by assisting with problem resolution
- Capacity planning and performance monitoring: To ensure that unauthorized activities are not happening, systems performance is acceptable, and whether more hardware and software resources are needed
- Outsourced operations: 4 types of controls needed:
- ongoing evaluation of the financial viability of the outsourcing vendor
- ensuring compliance with the outsourcing contract՚s terms and conditions
- ensuring the ongoing reliability of controls in the outsourcing vendor՚s operations
- maintaining procedures for disaster recovery with the outsourcing vendor