NCERT Class 10 Economics Chapter 5: Consumer Rights YouTube Lecture Handouts

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Role Players of Market

Role Players of Market For Economics Image - 1

Role Players of Market for Economics Image - 1

Role Players of Market For Economics Image - 1

Role Players of Market For Economics Image - 2

Role Players of Market for Economics Image - 2

Role Players of Market For Economics Image - 2

Producers Customers

Consumer Movement – Why?

  • Dissatisfaction over trade practices

  • No legal system to protect exploitation

  • Shifted responsibility of ensuring quality goods and services

  • Adulteration

  • Food shortage

  • Hoarding & black marketing

  • Till 1970s – wrote articles & exhibitions

  • Formed consumer groups by overcrowding ration shops

  • Started as social force – to protect and promote consumers

Consumer Movement

  • 1985 – UN laid guidelines for consumer protection

  • Consumer International – more than 240 organizations and 100 nations

  • 1986 – Consumer Protect Act (called COPRA) in India

Safety is Everyone’S Right

  • Medical negligence – filed to National Consumer Disputes Redressal Commission (anesthesia led to crippling for life)

  • Producers must strictly follow safety rules

  • Pressure cooker – safety valves

  • What to look for?

  • Ingredients used

  • Price and batch number

  • Date of manufacturing & expiry

  • Address of the manufacturer

  • Directions of Use

  • Information on side effect – in case of medicines

  • Instructions for washing – in case of garments

Right to Be Informed

  • Can complain

  • Ask for compensation

  • Oct 2005, RTI ensures its citizens all the information about functions of government departments

  • Student joined coaching institute (paid lumpsum – left – but denied refund)

  • Right to choose the service

  • Want to buy toothpaste (but comes along with brush) – you can deny that

Seeking Justice

  • Right to seek redressal against unfair trade

  • Right for compensation (if damage is done)

  • Ex: person sends MO to village but not reaches – file to district consumer court

  • Consumer forum & consumer protection council

  • Financial support for awareness

COPRA

  • District: Upto 20 lakhs

  • State: 20 lakhs to 1 crore

  • National: more than 1 crore

  • Set up separate consumer affairs dept. in govt.

  • We can discriminate and make informed choices

  • Agmark – Agriculture

  • Hallmark – Jewelry

  • ISI – Electronic products

  • 24 Dec – National Consumer Day – COPRA enacted

COPRA

  • Right to be protected

  • Right to be informed

  • Right to be assured

  • Right to be heard

  • Right to seek redressal

  • Right to consumer education

Issued Faced

  • Cumbersome

  • Expensive

  • Time consuming

  • Lack of evidence

  • Unclear laws on compensation

Discussions & Questions