Effective Communication – Methods, Medium and Types of Communication YouTube Lecture Handouts

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Watch video lecture on YouTube: 9 Types of Communication, Effective Communication & Active Listening 9 Types of Communication, Effective Communication & Active Listening
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  • Effectiveness of communication = receipt + understanding + acceptance + action

  • What are guidelines for effective communication?

  • How to improve communication?

  • Scholz’s Factors of Effective Communication

Improving Communication

  • Speaker

  • Listener

  • Remove barriers

Active Listening

Kosen 5 Listening responses Effective listening by Davis

Methods of Communication

  • Telephone

  • Face to Face

  • Meetings

  • Formal Report

  • Memorandum

Medium of Communication

  • Books

  • Newspapers

  • Reports

  • Posters

  • Advertisements

  • Public meetings

  • Trade associations

Types of Communication Based On

  • Communication Media – Denotative or Connotative

  • Ways – One-Way or two way

  • No. of Sides – one-sided or two-sided

  • Channels – Verbal (oral/written) & non-verbal

  • Style & Purpose – Formal and informal (horizontal/upward/ downward)

  • Network – lateral, Hub, Chain, Y shaped, Circle, Grapevine

  • Distance – Intimate, personal, social, public

  • Function – Expressive, Informational

  • Types of Information – Technical , financial, economic, behavioural

  • Level – conventional, exploratory, participative, confronting

  • Flow – Downward, upward and horizontal

  • Density – high (articles, monographs in libraries) , low (causal conversation)

  • Obviousness – Explicit (business contract), implicit (b/w friends)