NCERT Class 10 Economics Chapter 5: Consumer Rights YouTube Lecture Handouts

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NCERT Class 10 Economics Chapter 5: Consumer Rights

Role Players of Market

Role Players of Market for Economics Image - 1
Role Players of Market for Economics Image - 2

Producers Customers

Consumer Movement – Why?

  • Dissatisfaction over trade practices
  • No legal system to protect exploitation
  • Shifted responsibility of ensuring quality goods and services
  • Adulteration
  • Food shortage
  • Hoarding & black marketing
  • Till 1970s – wrote articles & exhibitions
  • Formed consumer groups by overcrowding ration shops
  • Started as social force – to protect and promote consumers

Consumer Movement

  • 1985 – UN laid guidelines for consumer protection
  • Consumer International – more than 240 organizations and 100 nations
  • 1986 – Consumer Protect Act (called COPRA) in India

Safety is Everyone՚s Right

  • Medical negligence – filed to National Consumer Disputes Redressal Commission (anesthesia led to crippling for life)
  • Producers must strictly follow safety rules
  • Pressure cooker – safety valves
  • What to look for?
  • Ingredients used
  • Price and batch number
  • Date of manufacturing & expiry
  • Address of the manufacturer
  • Directions of Use
  • Information on side effect – in case of medicines
  • Instructions for washing – in case of garments

Right to be Informed

  • Can complain
  • Ask for compensation
  • Oct 2005, RTI ensures its citizens all the information about functions of government departments
  • Student joined coaching institute (paid lumpsum – left – but denied refund)
  • Right to choose the service
  • Want to buy toothpaste (but comes along with brush) – you can deny that

Seeking Justice

  • Right to seek redressal against unfair trade
  • Right for compensation (if damage is done)
  • Ex: person sends MO to village but not reaches – file to district consumer court
  • Consumer forum & consumer protection council
  • Financial support for awareness

COPRA

  • District: Upto 20 lakhs
  • State: 20 lakhs to 1 crore
  • National: more than 1 crore
  • Set up separate consumer affairs dept. in govt.
  • We can discriminate and make informed choices
  • Agmark – Agriculture
  • Hallmark – Jewelry
  • ISI – Electronic products
  • 24 Dec – National Consumer Day – COPRA enacted

COPRA

  • Right to be protected
  • Right to be informed
  • Right to be assured
  • Right to be heard
  • Right to seek redressal
  • Right to consumer education

Issued Faced

  • Cumbersome
  • Expensive
  • Time consuming
  • Lack of evidence
  • Unclear laws on compensation

✍ Manishika