Government Introduced IVRS Platform to Tackle Call Drops (Download PDF)

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The Indian Government has launched a new platform called Integrated Voice Response System (IVRS). IVRS platforms at various locations including Delhi and Mumbai to get direct feedback from subscribers on call quality. The feedback which has taken by the customers will be then shared with telecom operators.

Government launches IVRS system

Government Launches IVRS System

Government launches IVRS system

  • Integrated Voice Response System Platform acts as bridge between people and computer database by connecting telephone network with database.
  • The feedback which has taken by the customers by IVRS platforms will be then shared with telecom operators.
  • Telecom operators can take necessary steps in the problem areas and address the call drop issues.
  • The IVRS system will be soon extended to the many places in the country.
  • DoT launched an IVRS system in Delhi, Mumbai, Punjab, Uttar Pradesh, Uttarakhand, Maharashtra and Goa.
  • Subscribers will receive an IVRS call from the short code 1955 and will be asked a questions such as whether they are facing or not (facing) call drops in their area.
  • They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops.
Interactive Voice Response System

Interactive Voice Response System

Interactive Voice Response System

Interactive Voice Response System

  • It is phone technology that allows a computer to automatically detect voice and touch tones using a normal voice phone.
  • Modern IVRS / IVR systems enable users to interact through a computer system via two interfaces - the Interactive Voice Response System (IVRS) and now an Interactive Response Web-Based System (IWR).
  • To ensure high efficiency, these systems use Artificial Intelligence (AI).
  • AI takes care of dialogues, grammar and responses, in order to understand the caller’s requirement.
  • Wave editors are used to improve the quality of voice.
  • The objective of IVRS is to cut down customer service costs by providing self service to customers and guiding them to the department, person or information that they need.
Image of Interactive Voice Response System

Image of Interactive Voice Response System

Image of Interactive Voice Response System

- Published/Last Modified on: December 30, 2016

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