India’S First Robot Appointed Customer Care Executive (Download PDF)


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India’s first banking robot named Lakshmi launched by the Kumbakonam-based City Union Bank (CUB) in Chennai, Tamil Nadu. Lakshmi is first on-site humanoid (robot) in India. CUB has readied only one version of humanoid banker and but is planning to deploy 25-30 robots at key branches by end of year if Lakshmi proves a hit with customers.

India’s first banking robot named Lakshmi

India’s First Banking Robot Named Lakshmi

India’s first banking robot named Lakshmi

About Banking Robot Lakshmi

  • The robot can interact with customers on more than 125 subjects including account balance and interest rates on loans.
  • Lakshmi is artificial intelligence powered robot. It can speak English, gesture and engage in a life-like manner in conversations.
  • Sensitive financial information like account details can displayed discreetly on the robot’s screen and cannot voiced by robot.
  • Since its artificial intelligence, the robot is constantly learning from customers - the more interactions it has with customers the better it gets.

About Artificial Intelligence

  • The artificial intelligence machines learn automatically like humans during their processing by assimilating large volumes of information.
  • Artificial intelligence is the branch of computer science concerned with making computers behave like humans.
  • In contrast to normal hardware and software, artificial intelligence enables a machine to perceive and respond to its changing environment.

- Published/Last Modified on: November 12, 2016


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