New Catering Policy of Railways (Download PDF)

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New Catering Policy’s objective is to provide quality food to rail passengers, by unbundling catering services on trains. Other objective is to create primary distinction b/w food preparation & food distribution in trains.

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  • Essential features of Policy includes:

    • IRCTC shall manage catering service on mobile units & meals will be picked from nominated kitchens.

    • Development of existing kitchens units will be undertaken by IRCTC.

    • IRCTC shall engage service providers for service food in trains.

    • Self Help Groups for providing catering related services.

    • Zonal railways shall manage minor static unit.

    • Allotments of General Minor Units will be done thru competitive open tendering system by divisions.

    • Refreshment Room to be deemed as one unit for purpose of allotment.

    • 33 % sub quota for women in allotment of each category of minor catering units at all category of station to be provided.

  • To ensure, good quality & hygienic food is served to passengers some steps are taken:

    • Optional Catering Service has been introduced as pilot project on Rajdhani/Shatabdi/Duronto.

    • Station based E-catering for widening range of options available to passengers for ordering food.

    • Pilot for introduction of precooked food.

    • Operation of CSMC for prompt redressal of passenger grievance.

    • Operation of all India Helpline.

    • Operation of Twitter handle@IRCATERING.

  • IRCTC manages 334 pairs of Duranto, Rajdhani, Shatabdi & Express trains & 223 static units.

  • Aim of Railways is to providing quality & hygienic food under mobile & static catering units.

- Published/Last Modified on: June 1, 2018

Policy/Governance, Railways

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