Suresh Prabhu Launches AirSewa 2.0 (Download PDF)

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Union Civil Aviation Ministry launched upgraded version of AirSewa 2.0 web portal & mobile app in New Delhi. Improved grievance mgmt. including social media grievances. Secure sign-up & log-in w/social media.

Image of AirSewa 2.0

Image of AirSewa 2.0

Image of AirSewa 2.0

Major improvements:

  • Secure sign-up & log-in w/social media

  • Chatbot for travellers support

  • Improved grievance mgmt. including social media grievances

  • Real time flight status

  • Details flight schedule

Upgraded AirSewa 2.0

  • Upgraded version of AirSewa operates thru interactive web portal & mobile app for both Android & iOS platforms.

  • It will help capture air travellers’ feedback for policy interventions.

  • It will offer passengers convenient & hassle-free air travel experience.

  • It will allow flyers to register their complaints thru social media using hashtag (#) AirSewa.

  • It will provide all facilities & services including assistance to disabled or unaccompanied minor that are available at airports across India.

Future Upgrades of AirSewa:

  • DigiYatra registration

  • Airport maps

  • BHIM payment integration

  • Grievance escalation & transfer

Champion Award

Minister of Civil Aviation & Minister of Commerce & Industry gave away Champion Award to Chennai airport for achieving 100 % timely closures of grievances in a year.

AirSewa 1.0

  • Launched in - 2016

  • Issues of App:

  • Flight delays

  • Problem in refunds

  • Long queues

  • Inadequate facilities at airports

  • Complaints of lost baggage

  • AirSewa 1.0 was received well w/nearly 30,000 app downloads & around 75,000 web portal hits since its launch.

  • It has helped significant number of air passengers to get their concerns resolved w/92 % closure rate for grievance solutions.

- Published/Last Modified on: December 21, 2018

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