TRAI make mandatory for Telecom operators to pay consumers by Rs 1 for call bead (Download PDF)


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About TRAI: TRAI stands for Telecom Regulatory Authority of India. It is the self - governing controller of the telecommunications business in India. TRAI was established on 20th February, 1997 by an Act of Parliament to regulate telecom services and prices in India.

  • Earlier, Central Government was overseen the rule of telecom services and tariffs.
  • Its goal is to create and raise conditions for growth of telecommunications in India to enable the country to have a leading role for developing worldwide info society.

About making mandatory for telecom operators:

  • TRAI has made compulsory for telecom operators to pay consumers by Rs. 1 for call beads and it will come in effect from 1 January 2016.
  • The payment will be limited to three released calls in a particular day.
  • They also made compulsory for telecom operators to send a message to the calling customer within 4 hours of the occurrence of call bead with the details of amount credited in his/her account.
  • The payment details of the credit should be provided in the next bill, in case of post - paid customers.

About Call bead:

  • Call bead occurs after voice call is disturbed or disconnected before it is completed.
  • Call bead represents failure of telecom operator to maintain a successfully customary call previous to their normal end.
  • Call bead may occur when the signal strength of mobile tower of telecom operator goes below the minimum usual single which can make a call.
  • It can also occur if any intrusion created by bad environmental conditions.

- Published/Last Modified on: October 20, 2015


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