What is Childline (1098)? (Important) (Download PDF)


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1098 is the phone number of hope for millions of children across India, CHILD LINE is India’s first 24-hour, helpline for children. Implemented by Ministry Social Justice and Empowerment, Government of India under Centrally Sponsored Scheme namely, Integrated Child Protection Scheme (ICPS) (now “Child Protection Services”) providing institutional and non-institutional support for children in need of care and protection.

Image of Childline 1098 Night and Day

Image of Childline 1098 Night and Day

Image of Childline 1098 Night and Day

Scheme Details

  • Services are available at 412 locations across the country

  • CHILDLINE is a partnership platform bringing together the Ministry of Social Justice and Empowerment, Government of India, the UNICEF, the Department of Telecommunications, street and community youth, non-profit organisations, academic institutions, the corporate sector, and concerned individuals.

  • Ministry is providing support for an outreach service for children in distress including children requiring assistance for protection from abuse.

    ChildLine Contact Centres

  • There are six (06) CHILDLINE contact centres (CCCs) functional in five locations namely

    • Gurugram

    • Mumbai

    • Bengaluru

    • Chennai

    • Kolkata.

  • The calls to 1098 from respective cities/districts are connected to these centres. Calls for intervention are transferred back to the respective intervention units for providing necessary assistance to the child in distress.

  • Under ICPS, there is a provision of Regional Resource Centres (RRC) and there are four RRC located in

    • New Delhi

    • Kolkata

    • Mumbai

    • Chennai.

    Existing Services

  • The number of Childline Services existing in the country is given below:

    Table Contain Shows the Childline Services

    Table Contain Shows the Childline Services







  • The outreach service is presently executed through a mother NGO namely, Childline India Foundation, Mumbai which has partnership with

  • City/District level Advisory Board,

  • Nodal Organisation (Urban and Rural),

  • Collaborative Organisation (Urban and Rural)

  • District Sub-Centre (s) (Rural).

- Published/Last Modified on: January 28, 2018

Govt. Schemes/Projects

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