Yojana July 2019 - Citizen Centric E-Services (Part 1) (Download PDF)


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Key Topics Included In This Article: - BPO Movement, National Policy on Software Products, Key NCoG Projects, Pan India Network, Data Centres: A Host to e Governance Applications, Direct Benefit Transfer (DBT), Geospatial Technology, Video Conferencing, Pradhan Mantri Gramin Digital Skasharta Abhiyan (PMGDISHA), Caveats & Commentary, Thinking Beyond, Providing Access & Bridging Divide, Assistive Technology, Digital farm Centric Services: e- Agriculture, NDHB Principles, Challenges of Existing Metro System

Transformational Shift in Delivery of Services

  • Citizen centric e-Services aim to digitally empower society & transform economy.
  • Banking is fast moving from branch banking to a virtual world of banking called Digital Banking.
  • Various new citizen centric & transformational digital platforms that have been developed include BHIM-UPI, e-NAM, GSTN, DigiLocker, GeM, e-Hospital, MyGov, UMANG, SWAYAM, Jeevan Pramaan, NSP.
  • Delivery of services to citizens in an efficient, transparent & effective manner has been addressed by Geographic Information System as a decision support system for developmental planning.
  • Citizen centric e-Services focus on accessibility, quality, efficiency, affordability, delivery, mobility & user experience.

Empowering Citizens Through e-Services

  • Programme has ensured digital inclusion of all thru. Providing access of robust digital infrastructure created.
  • It has ensured citizen participation & empowerment w/technology that is transformative, affordable & sustainable.
  • Digital technologies are vital for inclusive growth of a country like India, which is at peak of its demographic dividend.
  • Govt. is Trillion Dollar Digital Economy potential. One of aspects of Digital India programme is to make technology central to enable change thru deployment of emerging technologies.
  • Digital India focus on making use of digital tools & techniques for delivery of Paperless, Presence less & Cashless governance in country.
  • Aadhaar has provided a cradle to grave digital identity that is unique, Aadhaar enabled by providing public documents to citizens digitally & facilitating consent-based data sharing for availing services.
  • Aadhaar enabled eSign provides ese of authentication for digital transactions.
  • Aadhaar Enabled Payment System (AEPS) facilities banking services & digital payment
  • Its impact on Direct Benefit Transfer (DBT) scheme alone has led to integration of 440 schemes & saving of INR 1,41,677 cr. .
  • De-duplication & removal of ghost beneficiaries have been remarkable in all schemes integrated w/DBT.
  • Benefits of DBT in citizen centric services, such as LPG Distribution, Public Distribution System (PDS), Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS), Fertilizer Subsidy & National Social Assistance Programme (NSAP) stood out in public savings.
  • Coverage of Aadhaar (123 cr. ), Jan Dhan Yojana (36 cr. ) & mobile connections (118 cr. ) has moulded digital profile of India.
  • Jan Dhan Yojana has provided financial inclusion to unbanked people & thereby, it has enabled banking, pension (PMSBY & PMJJBY) & insurance (Atal Pension Yojana) services to common citizens.
  • Digital delivery of services has been strengthened w/help of 3.47 lakh Common Services Centres (CSCs), spread across 2.3 lakh Gram Panchayats in country.
  • CSCs have undertaken Stree Swabhiman initiative to create awareness about menstrual health & have set up over 204 sanitary pad units.
  • Project based approach to platform based approach resulted in development of public digital platform.
  • Various new citizen centric, transformational digital platforms Bharat Interface for Money-Unified Payment Interface (BHIM-UPI), Govt. e-Marketplace (GeM), Goods & Services Tax Network (GSTN), Digital Locker (DigiLocker), Unified Mobile App for New Age Governance (UMANG), Jeevan Pramaan, e-Hospital, MyGov, e-National Agriculture Market (e-NAM), Study Webs of Active Learning for Young Aspiring Minds (SWAYAM) & National Scholarship Portal (NSP) etc.

Some of important citizen centric initiatives of Digital India programme

  • India BPO Scheme
  • Digital Payment
  • Courts Mission Mode Project
  • as per data from Electronic Transaction Aggregation & Analysis Layer (eTAAL), portfolio of electronic services has grown to 3,702 & an average number of electronic transactions on a daily basis (till April 2019) is around 9.5 cr. .
  • BPO movement for smaller towns is facilitating balanced regional growth & creating job opportunities.
  • BPO industry is permeating into small towns such as Jammu, Srinagar, Sopore, Baddi, Raipur, Sagar, Mohali, Jaipur, Unnao, Siliguri, Kohima, Shillong, Auroville, Hosur, Madurai, Mayiladuthurai.
Map location show in BPO Industry is small town jammu,madhurai

Map Location Show in BPO Industry is Small Town Jammu, Madhurai

Map location show in BPO Industry is small town jammu, madhurai

  • 222 BPO units are functioning across 97 small cities & 27 States & UTs.
  • Digital India is getting restructured & revamped to raise its bar. Some of major planned initiatives are India Enterprise Architecture (IndEA),
This is image show in raising bar of digital India

This is Image Show in Raising Bar of Digital India

This is image show in raising bar of digital India

  • National programme on Artificial Intelligence open API platform, on click consent drive address change in all public databases, Meity Startup Hub & GIS based decision support system for Districts etc.
  • indEA aims to offer One Govt. experience to citizens & businesses by establishing best in class architectural governance, processes & practices w/optimal utilisation of ICT infrastructure & applications.
  • National Software Products Mission is planned to implement national Policy on Software products 2019.
  • National Programme on AI has been designed w/priority mission areas, namely Healthcare, Agriculture, Educational, Smart Cities, Transportation, Cyber Security, Energy, Finance & Indian Languages.
  • This programme will be implemented in a hub & spoke model, wherein proposed National Centre on Artificial Intelligence will act as hub & Centres of Excellence (CoEs) along w/Startups will act as spokes.
  • Meity Startup Hub (MSH) has been set up under aegis of Ministry of Electronics & IT to promote technology innovation, startups & creation of Intellectual Properties.
  • It will facilitate Technology Incubation & Development of Entrepreneurs (TIDE 2.0).
  • “India’s Trillion Dollar Digital Opportunity” report to boost scale, scope & digital innovation of citizen centric services, which can result in a quantum jump in digital contribution to Indian economy.
This is image India’s Trillion Dollar Digital Opportunity

This is Image India’s Trillion Dollar Digital Opportunity

This is image India’s Trillion Dollar Digital Opportunity

  • Tracking Schemes Through GIS
  • Use of Geographic Information System (GIS) as a decision support system for developmental planning is a critical component of e-Kranti pillar under Digital India programme.
  • GIS is an important lever to accelerate growth & increase focus in numerous domains including government, education, environment, natural resources & business.
  • NCoG platform is aimed as a single source GIS platform for sharing, collaboration, location-based analytics & as a decision support system,

Key features

  • 1. : 5000 Basemap
  • Open Source & in house development
  • Integration of technologies
  • Training- Two way capacity building.
  • GIS has potential for enabling good governance thru effective & efficient monitoring of schemes;
  • This has been reflected in various key projects including Govt. Land Information System, Mining Surveillance System, GIS platform for Aspirational Districts, Water resouces, Industrial Information System & Social Benefits Mgmt. System.

Key NCoG Projects

  • Objective of this project is GIS based planning application for 117 aspirational Districts mgmt.
  • Some of key sectoral information available in portal includes Topography, Demography, Census based amenities, Education, Energy, Financial, Health & Nutrition, Forest data, Infrastructure, Water Resources & Animal Husbandry etc.
  • Industrial Information System (IIS)
  • Demand requirement at district level are captured under project, thereby bridging demand supply gap.
  • Mining Surveillance System (MSS)
  • Aim of MSS web based portal & mobile applications (for both officials & citizens) is to curb illegal mining thru automatic remote sensing detection.
  • Industrial Development Scheme for North east including Sikkim
  • Social benefits Mgmt. System (SBMS)
  • SBMS manages disbursement of benefits to Schedule Cates/Backward Classes/Safai Karamchari applicants.
  • SBMS web portal was launched on 27 February, 2019
  • It has been implemented to facilitate efficient mgmt. Of both Bank Linked Schemes & Non-Bank Linked Schemes
  • Geographic Indications of India (GIs)
  • Mapping & promotion of GIs of India, mapping of all registered users of Gis to tabbed under this project.
  • Data related to GI Name, Description, History, Uniqueness, Production Process, Geographic origin etc. , is available on portal.
  • Canal Mapping & Cropped Area Monitoring, Waterbody Monitoring
  • Mapping of all live & ongoing canal projects of Accelerated Irrigation Benefits Programme (AIBP), Surface Minor Projects & under Repair, Renovation & Restoration (RRR) projects is supported.

Delhi Police

  • Development of mobile apps for survey/data collection for dark spot analysis & development of a single mobile platform to host all 40 + Delhi Police personnel is covered under project.
  • Coal Mine Surveillance & Mgmt. System (CMSMS)
  • CMSMS web portal developed for Ministry of Coal aims to make use of automatic remote of coal & facilitate real time tracking & monitoring.
  • Some key achievements of this project include ‘Khanan Prahari’ mobile app, which was launched for reporting of illegal coal mining by citizens.
  • NCoG platform has been working on other important projects including Govt. Land Information System, Solid Waste Disposal & Mgmt. System, Internal Mgmt. System for Security Agencies & Rashtriya Bal Swasthya Karyakaram (RBSK) among many others

- Published/Last Modified on: July 22, 2019


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