Examrace GRE General Series (Postal Course)

Here are the answers to some of the frequently asked questions about Examrace material. If you still have doubts please email us at contactus@examrace.com or leave a phone message at + 91 — 999 — 800 — 8851 (India) or + 1 — 646 — 926 — 7223 (International) and our customer help desk will assist you further.

1. Is Examrace Series available at bookstores?

   • Examrace series is available only through www.examrace.com. Examrace series is not available at the bookstores.

2. How long does it take to receive the material?

   • Standard shipping takes 5 − 12 business days while fast shipping takes 2 − 7 business days in India. The timeframe for international shipping outside India is 7 − 22 business days for standard and 2 − 14 business days for expedited.

3. Do you accept Demand Draft?

   • Yes, we do accept demand drafts and those who are interested in receiving the material through demand draft can mail us at contactus@examrace.com and we will email you the address and required details for demand draft.

4. How long have you been providing the study material?

   • We have been providing the study material for competitive examinations since 2008.

5. Have you dispatched the material outside India?

   • Yes, we regularly ship the material (since 2008) to United States of America, United Kingdom, UAE, Singapore, Malaysia, Colombia, France, Germany and other countries.

6. How can we make a payment?

   • You can either make a payment through our online portal, which accepts credit and debit cards with Visa, Mastercard, AMEX and Discover. We now offer cash on delivery (COD), whereby customers have to make the payment only when they receive the material. Alternatively, you can walk-in and make a cash deposit into the bank account or an online bank transfer to the account.

7. Why do you prefer cash deposit over demand draft?

   • If no other method works, we prefer cash deposit to demand draft because the material will not be shipped until and unless the demand draft is received and cleared at the bank which indeed is a long process and takes 8 − 10 business days more than normal method.

8. What do we need to do once we have made a payment?

   • After making a payment, please remember to email us your complete postal address, phone number, transaction details and the subject you need to material for:

9. Do we receive any confirmation that the payment is received by Examrace?

   • Yes, our customer panel will email you typically within 24 − 48 hours of receiving the cleared payment. Generally, after the payment is made it takes 24 hours in case of online fund or bank transfer to receive a cleared payment to our account and once received we will email and notify you.

10. What to do in case we do not receive the material?

    • You need to contact us via email at contactus@examrace.com or leave a phone message at + 91 — 999 — 800 — 8851 (India) or + 1 — 646 — 926 — 7223 (International) and our customer service desk will assist you with the issues.

11. We have heard about Examrace issuing reference numbers, what is it?

    • In rare case students email or have a phone conversation about the doubts, our customer panel issues a reference number for the conversation for future records. With that reference number, you can email Examrace in future about the query you have and our panel will have the minutes about that reference number.

12. We are purchasing material from Examrace, then why we are paying to Mindsprite Solutions?

    • Examrace is a fully owned subsidiary of Mindsprite Solutions. Therefore, all payments are accepted by Mindsprite Solutions on behalf of Examrace.

13. Is this the same material that is available on the website for free?

    • No this is not the material that is available for free on the website. This material is especially designed by our experts and Examrace faculty. The material which is available for free on the website is usually contributed by our readers.

14. What are CCAvenue/2Checkout/PayUIndia/PayPal?

    • CCAvenue/2Checkout/PayUIndia/PayPal are the payment gateway partners for Examrace (Mindsprite Solutions). They provide secure payment processing including credit card, debit card, netbanking etc.