Mary Parker Follett: Managing Conflict in the Organisation and Major Works

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  • Viewed Organisation as a Social System

  • Precursor of Human Relations Approach

  • Criticised Classical Theory of Organisation

Major Works:

  • The Speaker of The House of Representatives

  • The New State

  • Creative Experience

  • Dynamic Administration

Mary Parker Follett

Mary Parker Follett

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Major Concepts of M.P. Follett

  • Conflict And Integration

  • The Giving of orders

  • New Concept of Power

  • Authority And Responsibility

  • Leadership

  • Planning And Coordination

Conflict and Integration

  • Conflicts are Inevitable in an organisation

  • Propounded the concept of Constructive Conflict

Three ways for Resolving Conflict:

Conflict and Integration

Conflict and Integration

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  • She considered Integration as the best way

  • Integration requires: Intelligence in administrators, Dominated nature, Obsession of Power, Lack of training

Giving of Orders

  • Giving of Orders is not a Simple Phenomenon

  • Important variables are - Habit , Time and Circumstances

  • Depersonalizing giving of orders

Four Steps of Giving Orders:

Four Steps of Giving Orders

ii) Responsible Attitude

ii) Responsible Attitude

iii) Experimental Attitude

iv) Result Attitude

New Concept of Power

Distinguished between “Power-Over” and “Power-With”

Ways to Reduce Power- Over:

  • Use of Integration

  • Use of Circular Behavior

  • Use Law of Situation

Superior should shouldac” Jointly Developed Power “

Power-With is advantageous than Power Over

Authority and Responsibility

  • Authority is Vested Power

  • Authority cannot be Delegated

  • Advocated Idea of Functional Authority

  • Advocated Idea of Functional Responsibility


  • For her Leader is one who show Order Is Integral

  • Leadership is a Circular Response

  • Leader should create Power With

Three Types of Leadership:

Three Types of Leadership

Three Types of Leadership

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Functions of Leadership

  • Coordination

  • Define Purpose

  • Anticipation

  • Organisation

  • Development of Leadership

Planning and Coordination

Planning and Coordination are closely related

Fundamental Principles of Coordination:

  • Coordination by Direct Contact

  • Coordination in the Early Stages

  • Coordination as a continuing process

  • Coordination as a reciprocal phenomena

Ques- Assertion: M.P. Follet is the forerunner of behavioral approach to organisation analysis.

Reason: She stressed the Sociological and Psychological aspects of organizational Behaviour.

Ans - a) Both A and R are true, and R is the correct explanation of A

b) Both A and R are true, but R is not a correct explanation of A

c) A is true but R is false

d) A is false but R is true