NCERT Class 10 Economics Chapter 5: Consumer Rights YouTube Lecture Handouts
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NCERT Class 10 Economics Chapter 5: Consumer Rights
Role Players of Market
Producers Customers
Consumer Movement β Why?
- Dissatisfaction over trade practices
- No legal system to protect exploitation
- Shifted responsibility of ensuring quality goods and services
- Adulteration
- Food shortage
- Hoarding & black marketing
- Till 1970s β wrote articles & exhibitions
- Formed consumer groups by overcrowding ration shops
- Started as social force β to protect and promote consumers
Consumer Movement
- 1985 β UN laid guidelines for consumer protection
- Consumer International β more than 240 organizations and 100 nations
- 1986 β Consumer Protect Act (called COPRA) in India
Safety is EveryoneΥs Right
- Medical negligence β filed to National Consumer Disputes Redressal Commission (anesthesia led to crippling for life)
- Producers must strictly follow safety rules
- Pressure cooker β safety valves
- What to look for?
- Ingredients used
- Price and batch number
- Date of manufacturing & expiry
- Address of the manufacturer
- Directions of Use
- Information on side effect β in case of medicines
- Instructions for washing β in case of garments
Right to be Informed
- Can complain
- Ask for compensation
- Oct 2005, RTI ensures its citizens all the information about functions of government departments
- Student joined coaching institute (paid lumpsum β left β but denied refund)
- Right to choose the service
- Want to buy toothpaste (but comes along with brush) β you can deny that
Seeking Justice
- Right to seek redressal against unfair trade
- Right for compensation (if damage is done)
- Ex: person sends MO to village but not reaches β file to district consumer court
- Consumer forum & consumer protection council
- Financial support for awareness
COPRA
- District: Upto 20 lakhs
- State: 20 lakhs to 1 crore
- National: more than 1 crore
- Set up separate consumer affairs dept.in govt.
- We can discriminate and make informed choices
- Agmark β Agriculture
- Hallmark β Jewelry
- ISI β Electronic products
- 24 Dec β National Consumer Day β COPRA enacted
COPRA
- Right to be protected
- Right to be informed
- Right to be assured
- Right to be heard
- Right to seek redressal
- Right to consumer education
Issued Faced
- Cumbersome
- Expensive
- Time consuming
- Lack of evidence
- Unclear laws on compensation
β Manishika