Mary Parker Follett: Managing Conflict in the Organisation and Major Works

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  • Viewed Organisation as a Social System
  • Precursor of Human Relations Approach
  • Criticised Classical Theory of Organisation

Major Works:

  • The Speaker of The House of Representatives
  • The New State
  • Creative Experience
  • Dynamic Administration
Mary Parker Follett

Major Concepts of M. P. Follett

  • Conflict And Integration
  • The Giving of orders
  • New Concept of Power
  • Authority And Responsibility
  • Leadership
  • Planning And Coordination

Conflict and Integration

  • Conflicts are Inevitable in an organisation
  • Propounded the concept of Constructive Conflict

Three ways for Resolving Conflict:

Conflict and Integration
  • She considered Integration as the best way
  • Integration requires: Intelligence in administrators, Dominated nature, Obsession of Power, Lack of training

Giving of Orders

  • Giving of Orders is not a Simple Phenomenon
  • Important variables are - Habit , Time and Circumstances
  • Depersonalizing giving of orders

Four Steps of Giving Orders:

Four Steps of Giving Orders
ii) Responsible Attitude
ii) Responsible Attitude
iii) Experimental Attitude
iv) Result Attitude

New Concept of Power

Distinguished between “Power-Over” and “Power-With”

Ways to Reduce Power- Over:

  • Use of Integration
  • Use of Circular Behavior
  • Use Law of Situation

Superior should shouldac “Jointly Developed Power”

Power-With is advantageous than Power Over

Authority and Responsibility

  • Authority is Vested Power
  • Authority cannot be Delegated
  • Advocated Idea of Functional Authority
  • Advocated Idea of Functional Responsibility


  • For her Leader is one who show Order Is Integral
  • Leadership is a Circular Response
  • Leader should create Power With

Three Types of Leadership:

Three Types of Leadership

Functions of Leadership

  • Coordination
  • Define Purpose
  • Anticipation
  • Organisation
  • Development of Leadership

Planning and Coordination

Planning and Coordination are closely related

Fundamental Principles of Coordination:

  • Coordination by Direct Contact
  • Coordination in the Early Stages
  • Coordination as a continuing process
  • Coordination as a reciprocal phenomena

Ques- Assertion: M. P. Follet is the forerunner of behavioral approach to organisation analysis.

Reason: She stressed the Sociological and Psychological aspects of organizational Behaviour.

Ans - a) Both A and R are true, and R is the correct explanation of A

b) Both A and R are true, but R is not a correct explanation of A

c) A is true but R is false

d) A is false but R is true

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